General FAQs

Are the prices the same for adults, pensioners and children?

Prices are the same for all travellers although children aged 2 and under are carried free of charge if not using a seat.

What happens if lose my ticket?

All you need is your ticket number, which will be given to you at your time of booking.

Can the driver collect or drop me off at unauthorised stops?

Unfortunately, due to insurance restrictions, collection and drop off points cannot be changed and are as per the schedule.

What happens once I’ve booked?

If you book by telephone a confirmation will be posted to you. If you book with an Agent, the confirmation will be given to you at that time. If you book online, you need to make a note of the ticket number.

Do I need a separate ticket for multiple pick ups?

If various pick up points are booked, you only need the one ticket number.

If I book online how do I get my ticket?

You do not need a printed ticket, all you need is your ticket number. Make a note of the 6 digit number which starts with a T and bring this along with you on your day of travel.

What happens if my trip is cancelled?

Please be aware that all excursions are run subject to minimum numbers and are therefore not guaranteed to run. If we cancel your excursion you will be entitled to a full refund.

Can I pay the driver on the day of the excursion?

No. All excursions must be booked and paid for in advance

What time will I get to my destination?

We aim to arrive at our destination by late morning / lunch time (subject to morning collections), but this is dependant on traffic conditions and we cannot be held responsible for missed appointments, meetings etc.

How can I book my excursion?

Online at www.yelloway.co.uk or at one of our many agents, further information can be obtained through the Booking Hotline an 0845 045 0344 between the office hours of 9.30am to 4.30pm

What happens with lost property?

Our liability for lost property

If we are notified that you have left behind or lost any of your property on a coach we shall take reasonable care of that property if and when it is located.

Storage of your lost property

If we find any of your property on a coach, we will store it at such a location as we may decide, but all such storage will be at your risk. We may charge you a reasonable administration fee for the storage of your lost property, however, as part of our commitment to charity this fee will be donated to a local worthwhile cause.

Disposal of lost property

If you have not collected your lost property within 1 month of our receiving or finding it, we may dispose of your property in any manner we wish, including by destruction or sale, and we shall be entitled to donate any sale proceeds to a local worthwhile cause. We shall be entitled to open and examine any left or lost property. If there are any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.

Contacting us about your lost property

Please telephone 0845 045 0344 (local call rate) or 0161 287 2233 with details of the item lost and contact details.

What happens if I have to cancel?

Cancellation charges do not apply, although no refund will be given.

What are Yelloway’s Terms & Conditions?

To view them, please click here.

Do you have an office?

Yes, at:
Unit 1, 3 & 5 Palm Business Centre
Stock Lane
Chadderton
Oldham
OL9 9ERIt’s open for ticket sales or enquiries from 09:30–16:00 Monday to Friday.

Why should I choose Yelloway?

Here are just our top ten reasons:

  1. Fleet of 20 superb luxury coaches.
  2. Continuous investment: 60 per cent of coaches under 3 years old, none older than 7 years.
  3. Blue chip client list.
  4. Excellent reputation for quality service, built over the last 40 years.
  5. Helpful, experienced Sales team offering good advice and value for money quotes.
  6. The best drivers in the business.
  7. All maintenance handled by in-house specialists.
  8. Flexibility to handle anything from 1 passenger to 5,000 passengers.
  9. Travel anywhere in the UK and Europe.
  10. Company renowned for security, reliability and stability for the future.

Can Yelloway coaches enter the London Low Emission Zone (LEZ)?

Yes. The LEZ is the area within the M25. All Yelloway executive coaches meet or exceed LEZ particle exhaust emission (Euro IV) requirements. They therefore avoid the £200 per day surcharge for noncompliant vehicles.

Booking and Paying

Are the prices on your website ‘per person’?

Yes. The ‘From £’ price shown is per person.

Do you sell gift vouchers?

Yes. Excursion Gift Vouchers are an ideal present, are available at any price and can be redeemed against any of our tours. They are valid for 12 months from the date of purchase.

How much deposit do I pay?

The deposit for Private Hire is £100 per booking. The full balance is payable 10 days before departure.

Will you send a reminder when my balance is due?

We don’t send you a reminder, so please make a note of your Balance Due Date, which is printed on your Confirmation / Invoice. Your balance will NOT be automatically deducted your Balance from your Credit / Debit Card, so therefore you will need to contact us again. All Balance Payments are due 10 days before your Departure Date.

What is my luggage allowance?

Because our drivers have to lift luggage by hand, no case must weigh more than 18kg. It may help to share one large suitcase between two. For maximum protection we recommend hard shell suitcases.

What about overnight stops?

If your journey includes an overnight stop, please pack a separate small bag to keep with you on the coach. This avoids unnecessary unloading of suitcases.

Can we book seats together?

Yes. You will automatically be allocated seats together when booking. If this isn’t possible, we’ll advise you before continuing with your reservation. Please note though that specific seats are not normally allocated on coaches operating on feeder services.

Can we view one of your coaches beforehand?

Yes. Please call our Booking Hotline on 0845 045 0344 to make an appointment to view our vehicles.

Do you charge extra for credit or debit card payment?

No!

Can I pay the driver on the day of the journey?

No. For security reasons drivers can’t accept payment. All bookings must be paid in full before departure.

The Journey

When will I arrive at my destination?

We aim to arrive around late morning or lunchtime, but this depends on traffic conditions which may be beyond our control. We therefore cannot accept responsibility for missed appointments, meetings etc.

What time will I get back from my trip?

Most excursions set off on their return journey at around 17.00 hrs (5.00 pm). Your driver will give you an approximate arrival time when you leave the destination, but actual travel times depend on traffic conditions on the day and may be beyond our control.

Can I travel just one way?

Yes, but we can’t be held responsible for alternative travel arrangements you may have to make if the excursion is cancelled. Full return fares are charged.

What happens if my trip is cancelled?

All excursions are run subject to minimum numbers and so are not guaranteed to run. If we have to cancel your excursion you will be entitled to a full refund or an alternative booking.

Can I leave any of my belongings on the coach?

We much prefer it if personal items are not left unattended on the coach. We can’t be held responsible for the loss of any items that are left.

What if I may have left something on one of your coaches?

Call our Lost Property Department on 0161 287 2233 (press Option 2). Found items can be collected from our office (address above) from 10:30-16:00 Monday to Friday. Please note there is a £3 handling fee for all lost property. If someone else collects the item on your behalf, please ask them to bring some form of identification. We can’t undertake to hold items for more than 30 days. If perishable up to a maximum of 24 hours

Safety and Security

Do your coaches have seatbelts?

Yes. All Yelloway coaches have either lap belts or three-point seat belts.

Do I have to wear a seatbelt on the coach?

Yes. UK law requires coach passengers to wear a seat belt. Fines for not doing so range from a £30 fixed penalty to as much as £500 if the case goes to court. For your safety, whenever the coach is moving you should stay seated with your seat belt securely fastened.

I organise travel for children. What safeguards do you have in place?

Without exception, all our personnel – full or part-time, office or workshop – are covered by a clear Enhanced CRB (Criminal Records Bureau) Check. This is a report on an individual’s background indicating that nothing is known that prevents them from working with children, the elderly or the vulnerable.We absolutely insist that all staff undergo this check, with periodic reviews. You can therefore be assured that the drivers and attendants you hire with your Yelloway coach are suitable to work with all at-risk groups.

What is an Enhanced CRB Disclosure?

Enhanced CRB Disclosure is mainly for positions involving significant contact with children or vulnerable adults: for example teachers, nurses, midwives, social workers, coach drivers, vehicle attendants etc. In general, the type of work will involve regularly caring for, supervising, training or being in sole charge of children or vulnerable people.Compared to Standard Disclosure, Enhanced Disclosure includes police checks to find out if any other information is held on file that may be relevant. This may include detail of investigations that have not led to a criminal record. The police decide what (if any) additional information will be added to the Disclosure.

Travel Organisers

I need to organise travel but haven’t done it before. Help!

This is a very familiar scenario for us. We have a reputation as a friendly, responsible and reliable travel company, so simply call 0845 045 0344 and tell us what you need. We’ll advise and support you through the whole process – from budgeting, route planning and scheduling to luggage, insurance, safety requirements, last-minute change provision, and all paperwork. We make sure everything is covered and nothing is left to chance. All it takes is that one phone call!

I occasionally or frequently organise travel. How can you help me?

Simply pick up the phone, call 0845 045 0344, and we’ll give you all the advice and help you need, whenever you need it, on a partnership basis. We’ve been operating for over 40 years as one of the largest independent coach operator in the North West, so we can guarantee to meet your needs, with a fast and friendly service.

I plan and book travel professionally. Can we work together?

Yes, we’re keen to be the reliable partner you need. With a fleet of 20 well-maintained coaches we’re one of the largest and most experienced independent private hire coach operator in the North West.Currently, 60 per cent of our coaches are under 3 years old and none is more than seven years old. Our management team consists of seasoned coach industry professionals, and all personnel are carefully selected, well trained and know the importance of good customer service.Existing Yelloway clients range from private individuals to blue chip multinationals. Here’s a sample of our Customer Comments. Yelloway guarantees you first class service and partnership every step of the way.

I’m based outside the UK. How can you help me?

We have clients all over the world – from big tour operators to private individuals, sports clubs, schools, orchestras, corporations etc – and can take your passengers anywhere in the UK or Europe. Our service includes airport and ferry transfers and liaison with hotels.We may not always speak your language but we’re friendly, adaptable, reliable and efficient. In our experience, that doesn’t need translating!

GotAQuestion300x150
Yelloway have been operating the swimming programme transport on behalf of Link4Life for the last 12 months and have offered unrivalled service and value to all our schools. We have an excellent working relationship with Yelloway as they are reliable and flexible to our needs and also offer cost saving advice. Link4Life, Rochdale