Our FAQ's

Our liability for lost property

If we are notified that you have left behind or lost any of your property on a coach we shall take reasonable care of that property if and when it is located.

Storage of your lost property

If we find any of your property on a coach, we will store it at such a location as we may decide, but all such storage will be at your risk. We may charge you a reasonable handling fee for the storage of your lost property, however, as part of our commitment to charity this fee will be donated to a local worthwhile cause.

Disposal of lost property

If you have not collected your lost property within 1 month of our receiving or finding it, we may dispose of your property in any manner we wish, including by destruction or sale, and we shall be entitled to donate any sale proceeds to a local worthwhile cause. We shall be entitled to open and examine any left or lost property. If there are any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items.

Contacting us about your lost property

Please telephone 0161 287 2233 Option 3, or email lostproperty@yelloway.co.uk leaving a message of the details of the item lost and your contact details. View our full policy here.

Yes, at:

Unit 3 & 5 Palm Business Centre
Stock Lane
Chadderton
Oldham
OL9 9ER

It’s open for ticket sales or enquiries from 09:30–16:00 Monday to Friday.

1. Fleet of 20 superb luxury coaches.
2. Continuous investment: 60 per cent of coaches under 3 years old, none older than 7 years.
3. Blue chip client list.
4. Excellent reputation for quality service, built over the last 40 years.
5. Helpful, experienced Sales team offering good advice and value for money quotes.
6. The best drivers in the business.
7. All maintenance handled by in-house specialists.
8. Flexibility to handle anything from 1 passenger to 5,000 passengers.
9. Travel anywhere in the UK and Europe.
10. Company renowned for security, reliability and stability for the future.

Yes. The LEZ is the area within the M25. All Yelloway executive coaches meet or exceed LEZ particle exhaust emission (Euro IV) requirements. They therefore avoid the £200 per day surcharge for noncompliant vehicles.

Yes. Excursion Gift Vouchers are an ideal present, are available at any price and can be redeemed against any of our tours. They are valid for 12 months from the date of purchase.

The deposit for Private Hire is £100 per booking. The full balance is payable 10 days before departure.

We don’t send you a reminder, so please make a note of your Balance Due Date, which is printed on your Confirmation / Invoice. Your balance will NOT be automatically deducted your Balance from your Credit / Debit Card, so therefore you will need to contact us again. All Balance Payments are due 10 days before your Departure Date.

Because our drivers have to lift luggage by hand, no case must weigh more than 18kg. It may help to share one large suitcase between two. For maximum protection we recommend hard shell suitcases.

If your journey includes an overnight stop, please pack a separate small bag to keep with you on the coach. This avoids unnecessary unloading of suitcases.

Yes. Please call our Booking Hotline on 0845 045 0344 to make an appointment to view our vehicles.

Unfortunately Banks impose a 1% charge which we have no alternative other than pass on to customers.

No. For security reasons drivers can’t accept payment. All bookings must be paid in full before departure.

We much prefer it if personal items are not left unattended on the coach. We can’t be held responsible for the loss of any items that are left.

Yes. All Yelloway coaches have either lap belts or three-point seat belts.

Call our Lost Property Department on 0161 287 2233 (press Option 2). Found items can be collected from our office (address above) from 10:30-16:00 Monday to Friday. Please note there is a £3 handling fee for all lost property. If someone else collects the item on your behalf, please ask them to bring some form of identification. We can’t undertake to hold items for more than 30 days. If perishable up to a maximum of 24 hours

Yes. UK law requires coach passengers to wear a seat belt. Fines for not doing so range from a £30 fixed penalty to as much as £500 if the case goes to court. For your safety, whenever the coach is moving you should stay seated with your seat belt securely fastened.

Without exception, all our personnel – full or part-time, office or workshop – are covered by a clear Enhanced CRB (Criminal Records Bureau) Check. This is a report on an individual’s background indicating that nothing is known that prevents them from working with children, the elderly or the vulnerable.We absolutely insist that all staff undergo this check, with periodic reviews. You can therefore be assured that the drivers and attendants you hire with your Yelloway coach are suitable to work with all at-risk groups.

Enhanced DBS Disclosure is mainly for positions involving significant contact with children or vulnerable adults: for example teachers, nurses, midwives, social workers, coach drivers, vehicle attendants etc. In general, the type of work will involve regularly caring for, supervising, training or being in sole charge of children or vulnerable people. Compared to Standard Disclosure, Enhanced Disclosure includes police checks to find out if any other information is held on file that may be relevant. This may include detail of investigations that have not led to a criminal record. The police decide what (if any) additional information will be added to the Disclosure.

This is a very familiar scenario for us. We have a reputation as a friendly, responsible and reliable travel company, so simply call 0845 045 0344 and tell us what you need. We’ll advise and support you through the whole process – from budgeting, route planning and scheduling to luggage, insurance, safety requirements, last-minute change provision, and all paperwork. We make sure everything is covered and nothing is left to chance. All it takes is that one phone call!

Simply pick up the phone, call 0845 045 0344, and we’ll give you all the advice and help you need, whenever you need it, on a partnership basis. We’ve been operating for over 40 years as one of the largest independent coach operator in the North West, so we can guarantee to meet your needs, with a fast and friendly service.

Yes, we’re keen to be the reliable partner you need. With a fleet of 20 well-maintained coaches we’re one of the largest and most experienced independent private hire coach operator in the North West.Currently, 60 per cent of our coaches are under 3 years old and none is more than seven years old. Our management team consists of seasoned coach industry professionals, and all personnel are carefully selected, well trained and know the importance of good customer service.Existing Yelloway clients range from private individuals to blue chip multinationals. Here’s a sample of our Customer Comments. Yelloway guarantees you first class service and partnership every step of the way.

We have clients all over the world – from big tour operators to private individuals, sports clubs, schools, orchestras, corporations etc – and can take your passengers anywhere in the UK or Europe. Our service includes airport and ferry transfers and liaison with hotels.We may not always speak your language but we’re friendly, adaptable, reliable and efficient. In our experience, that doesn’t need translating!